FAQ
📦 What are your shipping options?
We offer free shipping on all orders — no minimums, no surprises.
🚚 How long does delivery take?
Orders are processed and shipped within 1–2 business days. Delivery typically takes 1–4 business days, depending on your location.
💳 What payment methods do you accept?
We accept all major payment methods, including: Visa, MasterCard, American Express, Discover, Apple Pay, and Samsung Pay.
📬 Do you ship internationally?
Currently, we only ship within the continental United States (the 48 contiguous states). We do not ship to Alaska, Hawaii, or international locations at this time.
🔁 Do you accept returns or exchanges?
At this time, we do not accept returns or exchanges. As a small business, this helps us keep costs down while we grow. However, if there’s an issue with your order, please contact us and we’ll make it right.
📱 Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package in real-time.
🧲 What makes ChugPal's product different?
Our Magnetic Crossbody Water Bottle & Phone Holder is designed to keep you hydrated, connected, and hands-free. It combines comfort, performance, and smart design — perfect for gym-goers, hikers, and everyday movers.
📩 How can I contact you?
You can reach us anytime by emailing chugpalofficial@gmail.com. We’re happy to help with any questions or concerns.
We aim to respond to all inquiries within 24 hours. We're happy to help with any questions or concerns!
Still got questions?
Great question! Yes — it’s a smart idea to reach out if something’s unclear.
We want to reassure you, keep things simple, and make sure you’re confident shopping with us. Whether it’s about your order, our gear, or what makes ChugPal different, we’re here for it.
Feel free to contact us at chugpalofficial@gmail.com or through our Contact page — we aim to respond within 24 hours.